After successful authentication to the self-encrypting drive; the computer reboots itself, blue screens or Windows fails to load.
Dell ControlPoint (DCP) Security Manager Versions 1.X installed on:
Latitude 13, E4200, E4300, E5400, E5410, E5500, E5510, E6400 (ATG, XFR), E6410 (ATG), E6500, E6510, XT2 and XT2_XFR, Z600
OptiPlex 380, 580, 760, 780, 960, 980, XE
Precision Mobile M2400, M4400, M4500, M6400, M6500
Precision WorkStation T3500, T5500, T7500
Use of OS CD, WIN-PE or a 3rd party data recovery utility to access the Self-encrypting drive in the event of Windows OS corruption for repair or re-install.
- Power up the machine. The Self-encrypting drive Pre-boot screen will prompt for your Authentication credentials.
- Enter your credentials to authenticate to the locked drive.
- After successful authentication, halt the boot process by pressing F8 several times. (DO NOT RESTART AT THIS POINT)
- At this point, the drive is successfully unlocked and the OS partition is now available.
- Place the Operating System CD, WIN-PE CD or 3rd party data recovery utility disk in the CD tray and press CTRL+ALT+DEL to RESTART the machine.
- The Operating System CD, WIN-PE CD or 3rd party recovery utility disk will now be able to access the drive’s partitions for OS repair, reinstall or data recovery.
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