Problem: 

After successful authentication to the drive; the computer reboots itself, blue screens or Windows fails to load.

Applies To: 

EMBASSY Trust Suite 2.2.3 installed on:

Latitude D420, D620, D820

Precision M65, M90, 490, 690 WS390

Optiplex 530, 730

(XP and Vista 32-bit OS only)

 

EMBASSY Trust Suite 3.3.0.26 installed on:

Latitude D430, D530, D531, D630 (ATG, c, XFR), D830, XT

Precision Mobile M65, M90, M2300, M4300, M6300
Precision WorkStation 390, T3400, R5400, T5400

OptiPlex 740, 745, 745c, 755

(XP and Vista 32-bit OS only)

 

EMBASSY Trust Suite – Acer Edition Versions 7.3.4.7 (32 bit), 7.3.4.9 (64 bit) installed on Acer ProShield with TPM: BXD50/BAP50

 

EMBASSY Trust Suite – Asus Edition PBA 7.5.2.63 (32 bit) PBA 2.5.2.23 (64 bit) installed on Asus models B53F, B53J, B43F, B43J

 

EMBASSY Trust Suite – Enterprise (Purchased Full) Edition- Version 7.5.2.60 installed on most enterprise PC’s equipped with a Trusted Platform Module (TPM) chip.

Solution: 

Use of Windows Installation CD, WIN-PE or a 3rd party data recovery utility to repair or reinstall Windows in the event of OS corruption for machines using Pre-boot/Pre-Windows Single Sign on authentication and self-encrypting drives.

 

  1. While at the error screen or failed Windows load screen; insert the Windows Installation media, WIN-PE or 3rd party data recovery utility media into the CD tray or USB port.
  2. Select Ctl+Alt+Del to restart the machine.
  3. When the Dell BIOS splash screen appears, select F12 for the one-time boot option menu.
  4. If using Single sign on, the BIOS Pre-boot screen will appear. Swipe or enter the System password.
  5. On the boot menu option screen, select the desired boot device and Enter.
  6. The Windows Installation media, WIN-PE or 3rd party data recovery utility media will load and allow for OS repair, reinstall or data recovery.

 

If the information provided above did not resolve your issue or you have any additional questions, please complete our Support Request Form