Problem: 

The OS has become corrupt on a self-encrypting drive managed by ERAS. Due to the OS corruption, ERAS cannot communicate with the drive to manage it.

Solution: 

In the event that the OS has become corrupt on a self-encrypting drive that is currently managed by ERAS, please select one of the following methods to recover the drive:

Procedure 1
Accessing self-encrypting drives in the event of Windows OS corruption

  1. Power up the unit. When the machine boots the drive will prompt you to present your authentication credential.
  2. Use valid user drive credentials or recovery password from ERAS for the drive authentication.
  3. After successful authentication, press F8 several times until the machine halts the boot process. ( DO NOT RESTART AT THIS POINT)
  4. At this point the drive is successfully unlocked.
  5. Place an Operating System Repair CD or WIN-PE CD in the CD tray and press CTRL+ALT+DEL to RESTART the unit.
  6. The WIN PE or OS CD will now be able to access the self-encrypting hard drive.


Procedure 2
Use of Wave Emergency Recovery CD

  1. Obtain the Wave Emergency Recovery CD for your client version from ftp://download.wavesys.com/
    Username: supportdl
    Password: support@1
  2. Burn a CD from the downloaded ISO image
  3. Turn the machine on and make sure to set the CD|DVD Rom as first boot device in the boot priority settings in the BIOS
  4. Then place Wave Emergency Recovery CD into CD|DVD reader and press CTRL+ALT+DEL to restart unit.
  5. When the machines boots to CD you will be prompted to present your authentication credential.
  6. Use the Recovery Password from ERAS for the drive authentication.
  7. After successful authentication you will be prompted to restart the machine by pressing CTRL+ALT+DEL to boot up the system.( DO NOT RESTART AT THIS POINT)
  8. At this point the drive is successfully unlocked but the operating system has not started any boot process.
  9. Remove the Wave Emergency Recovery CD and replace it with the Operating System Repair CD or WIN-PE CD and press CTRL+ALT+DEL to RESTART the unit.
  10. The WIN PE or OS CD will now be able to access the self-encrypting hard drive.


Procedure 3
Use of EMBASSY® Remote Administration Server (ERAS) and eSATA/USB external enclosure

 

Please refer to our article on How to use an external enclosure to access/manage an ESC TDE supported drive