Problem: 

The current installation of Dell ControlPoint Security Manager is corrupt, non-responsive or the installation of Dell Data Protection|Access (DDP|A) is desired (which requires prior removal of installed DCP).

Applies To: 

Dell ControlPoint (DCP) Security Manager Versions 1.X installed on:
 

Latitude 13, E4200, E4300, E5400, E5410, E5500, E5510, E6400 (ATG, XFR), E6410 (ATG), E6500, E6510, XT2, XT2_XFR, Z600
OptiPlex 380, 580, 760, 780, 960, 980, XE
Precision Mobile M2400, M4400, M4500, M6400, M6500
Precision WorkStation T3500, T5500, T7500

Solution: 

Remove security configurations if DCP is accessible.  Proceed to remove drivers and the application from within the Add/Remove programs.

Important Notes regarding subsequent installation of Dell Data Protection|Access (DDP|A):

  • Document Manager is not included with the DDP|A. Be sure to unencrypt any documents prior to removing the DCP software. 
  • Use of Private Information Manager is included with DDP|A; however PIM data and keys must be backed up for restoration under DDP|A if this information is to be retained.
  1. If DCP is accessible, remove the security configurations.
  • Turn off Wave Gina
  1. Launch EMBASSY Security Center.  Select Start > All Programs > Dell Control Point > EMBASSY Security Center.
  2. Select the Windows Login Tab.
  3. Uncheck ‘Enable Secure Windows Login’ and select APPLY.
  • Un-initialize the Self-encrypting drive
  1. Within EMBASSY Security Center, select the Trusted Drive tab.
  2. Click on Manage then enter the Drive Administrator credentials.
  3. In the Trusted Drive Advanced Settings, select Un-initialize and confirm the action.
  • Disable Pre-Boot and Automatic Login if used
  1. Within EMBASSY Security Center, select Pre-boot Manager Tab
  2. If SSO is used for Pre-boot and Windows automatic authentication, select ADVANCED to remove the Check from Enable Automatic Login
  3. Clear Pre-boot Authentication if used independently or with SSO by selecting ADVANCED > BIOS Passwords tab

For Admin and System passwords: If CHANGE is displayed, change the password to be a null (blank) value so that the Admin and System password status is displayed as Set.

For Admin or System password: If Set is displayed no Pre-boot is established.
Once the Admin Password and System Password buttons display SET, the Pre-boot has been disabled.

  1. Uninstall DCP Security Manager.
  • Navigate to:
    Vista/Windows 7: Start > Control Panel >Programs and Features
    Windows XP: Start > Control Panel > Add/Remove Programs
  • Select and uninstall Dell ControlPoint Security Manager
  • Select and uninstall Dell ControlPoint Security Manager Device Driver Pack
  • Reboot the machine

Important: We do not support the use of any clean-up tools or registry clean-up utilities. If a third party file/registry cleaner has been used, we cannot provide any additional uninstall assistance as these tools affect files and folders that are required for successful Microsoft add/remove processes.

If the information provided above did not resolve your issue or you have any additional questions, please complete our Support Request Form