Problem: 

The Trusted Drive tab is not available in the EMBASSY Security Center to manage the self-encrypting drive.

Applies To: 

EMBASSY Trust Suite version 2.2.3 installed on:

Latitude D420, D620, D820

Precision M65, M90, 490, 690 WS390

Optiplex 530, 730
(XP and Vista 32-bit OS only)

See Solution: EMBASSY Trust Suite

 

EMBASSY Trust Suite 3.3.0.26 installed on Dell M08 series machines including:

Latitude D430, D530, D531, D630 (ATG, c, XFR), D631, D830, XT
Precision Mobile M65, M90, M2300, M4300, M6300
Precision WorkStation 390, T3400, R5400, T5400

OptiPlex 740, 745, 745c, 755

(XP and Vista 32-bit OS only)

See Solution: EMBASSY Trust Suite

 

EMBASSY Trust Suite – Acer Edition Versions 7.3.4.7 (32 bit), 7.3.4.9 (64 bit)   
installed on Acer ProShield with TPM: BXD50/BAP50

See Solution: EMBASSY Trust Suite – Acer Edition

 

EMBASSY Trust Suite – Asus Edition PBA 7.5.2.63 (32 bit) PBA 2.5.2.23 (64 bit)  
installed on Asus models B53F, B53J, B43F, B43J

See Solution: EMBASSY Trust Suite – Asus Edition

 

EMBASSY Trust Suite – Enterprise (Purchased Full) Edition- Version 7.5.2.60
installed on most enterprise PC’s equipped with a Trusted Platform Module (TPM).

See Solution: EMBASSY Trust Suite

Solution: 

EMBASSY Trust Suite

 

After installation of the ETS software, if the Trusted Drive tab is not available in EMBASSY Security Center, some or all of the following actions can be taken:

1. Check the drive configuration The drive must be in AHCI mode for the software to recognize the drive. If the drive does not have AHCI sata mode, ATA can be used but not recommended.

To confirm the correct BIOS SATA Operation:

  • Reboot the machine and press F2 to access the BIOS
  • Navigate to System Configuration > SATA Operation
  • Click the radio button for AHCI/ATA or RAID Autodetect/AHCI or ATA
  • Click Apply and Exit

RAID or IRRT mode is not supported for self-encrypting drives. AHCI mode provides best performance for the drive over ATA.Windows XP does not natively support AHCI mode and requires custom installation of the AHCI driver during OS installation if AHCI mode is desired.In the event of a blue screen after switching to AHCI or ATA mode, you will need to format your OS in AHCI or ATA mode to allow for the drive management functionality with EMBASSY Security Center > Trusted Drive Manager.

If data backup is required; before reformatting, switch the SATA Operation back to IRRT to allow the OS to boot.

2. Confirm you have a compatible self-encrypting drive (SED). 

Embassy Security Center versions 2.2.3 and above provide SED management for drives complying with the Trusted Computing Group's Opal standard, as well as Seagates Drive Trust drives.  Supported platforms for these drives require the system can be shipped with a SED, retrofitted SEDs in a non-SED system (as shipped by OEM) will not be manageable by Embassy Trust Suite.  If you are uncertain, check with your system OEM dealer or contact Wave Systems Technical support at Support Request Form  to obtain a SED Detection tool.

3. Confirm the TDM service is running. The service should be set to start automatically and be currently in a started state.

View TdmService:

  • Vista/Windows7: Select Start > Control Panel > Administrative Tools > Services.
  • Windows XP: Select Start > Control Panel > double-click Administrative Tools > double-click Services.

Locate TdmService, and confirm the Startup Type is set to Automatic. If not set; right click the service, select Properties and modify the Startup type.

If the service is not started; under Extended view, click Start the service.

Open the EMBASSY Security Center and confirm the Trusted Drive tab is available.

EMBASSY Trust Suite – Acer Edition  At this time, the Acer custom EMBASSY Trust Suite Package does not support self-encrypting drive management. 

EMBASSY Trust Suite – Asus Edition  At this time, the Asus custom EMBASSY Trust Suite Package does not support self-encrypting drive management.   

If the information provided above did not resolve your issue, or you have any additional questions please complete our Support Request Form