DDP|A is accessible
 

If applicable and desired, backup TPM and PIM data to be restored after reinstall of the software.
If DDP|A is not accessible, click here.
 

Backup Security Settings and Data

• TPM keys and passwords data backup.

1. Open Access and select Advanced > Maintenance > Credential Archive & Restore.
2. Select Backup your security credentials (password protected) and Next.
3. Enter all requested passwords and select Next.
4. Create a password for the archive. Do not lose this password. You will not be able to restore the keys without it.
5. Browse to a location for the Archive file (we strongly recommend using external media, i.e. USB Flash Drive, CD-R, etc.) and select OK to continue. 
6. When the archive process is complete, select Finish.

• Private Information Manager (PIM) keys and data must be backed up from within PIM.

1. Open PIM and log in when prompted.
2. Right click on the (PIM) System Tray icon to access Settings.
3. Select the Backup Tab and then select Backup.
4. The PIM backup wizard will start; select OK to continue.
5. Select a target location and name for the backup and select Save. (we strongly recommend using external media, i.e. USB Flash Drive, CD-R, etc.) Create the password that is used to protect the password archive.
6. You will be prompted to enter the TPM owner password. Select OK to continue.
7. PIM will back up the data and the TPM keys to the target location.

Perform System Reset

1. Open Access and select Advanced > Maintenance > Reset System.
2. Check the box for ‘I understand that this will reset my system to factory Dell settings’ and select Next.
3. Enter all required passwords and select Next.
4. Select Start Reset.
5. Select Yes to reboot your system when prompted.                                       

Uninstall DDP|A - *Versions 2.2.x, 2.3.X require only step 1 and 2.

• Navigate to:
  Vista/Windows 7:  Start > Control Panel > Programs and Features
  Windows XP:  Start > Control Panel > Add/Remove Programs

1. Select and uninstall Dell Data Protection| Access *
2. Reboot the machine. *
3. Select and uninistall Dell Data Protection|Access|Middleware
4. Select and uninistall Dell Data Protection|Access|Drivers. 
5. Dell Data Protection|Access|Pre-Requisite (XP/Vista OS only)
6. Reboot the machine.
    

DDP|A is not accessible

If DDP|A cannot be accessed and a System password or Pre-Windows Authentication has been configured, use the Dell BIOS to clear your System password. 

Use the Dell BIOS to disable Pre-boot authentication

• Reboot the machine and press F2 at the Dell BIOS Splash Screen.
• Enter the System or Admin Password to access the BIOS settings.
• Navigate to Security > Passwords.
• Select System Password. Enter the old System password, leave the new password fields blank and select OK.
• The System Password status will change to ‘Not Set’.
• Repeat the previous steps for Hard Drive Password if one is set.
• If you accessed the machine with the BIOS Admin password and the System password is unknown:

1. Select Admin Password.
2. Select Unlock; enter the Admin password and OK.
3. Enter the old Admin password, leave the new password fields blank and select OK.
4. The Admin and System Password status will change to ‘Not Set’.

• Exit the BIOS settings and boot into Windows. Pre-boot authentication is now disabled.

Self-encrypting drive access

• If a self-encrypting drive has been initialized during the use of DDPA, please see Operating system inaccessible due to corruption (DDP|A).

Backup Security Settings and Data

• If applicable, see above – DDP|A is accessible

Perform System Reset

• Open Access and select Advanced > Maintenance > Reset System.
• Check the box for ‘I understand that this will reset my system to factory Dell settings’ and select Next.
• Enter all required passwords and select Next.
• Select Start Reset.
• Select Yes to reboot your system when prompted.

Uninstall DDP|A - Versions 2.2.x, 2.3.X require only step 1 and 2.

• Navigate to:
  Vista/Windows 7:  Start > Control Panel > Programs and Features
  Windows XP:  Start > Control Panel > Add/Remove Programs

1. Select and uninstall Dell Data Protection| Access *
2. Reboot the machine. *
3. Select and uninistall Dell Data Protection|Access|Middleware
4. Select and uninistall Dell Data Protection|Access|Drivers. 
5. Dell Data Protection|Access|Pre-Requisite (XP/Vista OS only)
6. Reboot the machine. 

For reinstallation of DDP|A and restore of TPM or PIM data, please see Dell Data Protection|Access Installation or Upgrade Instructions.

Important: We do not support the use of any clean-up tools or registry clean-up utilities. If a third party file/registry cleaner has been used, we cannot provide any additional uninstall assistance as these tools affect files and folders that are required for successful Microsoft add/remove processes.

If the information provided above did not resolve your issue or you have any additional questions, please complete our Support Request Form