Problem: 

Existing DCP Security Manager installed under Vista or XP will not run properly on Windows 7 OS upgrade. 

Applies To: 

Dell ControlPoint (DCP) Security Manager Versions 1.x installed on:
 

Latitude 13, E4200, E4300, E5400, E5410, E5500, E5510, E6400 (ATG, XFR), E6500, XT2, XT2_XFR, Z600
OptiPlex 380, 580, 760, 780, 960, 980, XE
Precision Mobile M2400, M4400, M4500, M6400, M6500
Precision WorkStation T3500, T5500, T7500

Solution: 

Backup of existing data and security configurations, un-initialization of the self-encrypting drive and uninstall of the DCP software are required prior to upgrading your operating system. 

  1. Backup Data.
  • Trusted Platform Module (TPM) data backup

    If multiple users are tied to the TPM, each user must create an archive of their TPM Keys, Passwords and Certificates.
  1. Select Start > All Programs > Dell ControlPoint > EMBASSY Security Center, select the Archive and Restore tab and then Archive.
  2. Select a target location to store the archive and a name for the file. (We strongly suggest selecting external media, i.e. USB Flash Drive, external HDD, network share) Click OK to continue.
  3. You will now be prompted to create a password for the archive. Do not lose this password; you will not be able to restore the keys without it.
  4. Next, enter the TPM owner password and press OK to continue.
  5. When the archive process finishes, you will receive a message that it has completed.
  • Private Information Manager (PIM) data backup

    If there are multiple users of PIM, each user must archive their data.
  1. Select Start > All Programs > Dell ControlPoint > Private Information Manager Log in to PIM if you are prompted to do so. If the PIM icon is red instead of black, then double click the icon to log in.
    Once logged in to PIM, right-click on the System Tray icon and click 'Settings’.
  2. Select the Backup Tab and then select Backup.
  3. The PIM backup wizard will start, select OK to continue.
  4. Select a target location to store the backup and a name for the file. (We strongly recommend using external media, i.e. USB Flash Drive, external HDD, network share)
  5. You will now be prompted to create a password for the archive. Do not lose this password; you will not be able to restore the backup without it.
  6. You will be prompted to enter the TPM owner password. Select OK to continue.
  7. PIM will back up the data and the TPM keys to the target location.
  • Document Manager Vault Data Backup

    If there are multiple users of Document Manager, each user must archive their data.
  1. Select Start > All Programs > Dell ControlPoint > Document Manager to open the default Vault or navigate to the desired Vault in Windows Explorer.

    You can backup in two ways:
    • Document Manager - select Archive > Backup from the menu.
    • Windows Explorer - back up from the context menu (right click and select 'Vault Backup’).
  2. The backup wizard will prompt you to select a location to store the archive and a name for the file. (we strongly recommend using external media, i.e. USB Flash Drive, external HDD, network share) Click OK to continue.
  3. Create the password that is used to protect the archive file. Do not lose this password; you will not be able to restore the backup without it.
  4. Enter the TPM owner password.
  5. Document Manager will back up the data and the TPM keys to the target location.
  6. If you have multiple Vaults then you need to repeat this process for each vault. If you are using the Document Manager Vault Interface, select Vault > Open from the menu and then select the next vault to backup. If you are using Windows Explorer, select the Vault/Drive to login. Go to step 3. Repeat for all Vaults.

NOTE: Backup of Vaults containing a large amount of data may require several minutes to complete. This is also dependent upon the network traffic when backing up to a device on a network.

  1. Remove Security Configurations.
  • Turn off Wave Gina
  1. Launch Embassy Security Center.  Select Start > All Programs > Dell Control Point > EMBASSY Security Center.
  2. Select the Windows Login Tab.
  3. Uncheck ‘Enable Secure Windows Login’ and select APPLY.
  • Un-initialize the Self-encrypting drive
  1. Within EMBASSY Security Center, select the Trusted Drive tab.
  2. Click on Manage then enter the Drive Administrator credentials.
  3. In the Trusted Drive Advanced Settings, select Un-initialize and confirm the action.
  • Disable Pre-Boot and Automatic Login if used
  1. Within EMBASSY Security Center, select Pre-boot Manager Tab
  2. If SSO is used for Pre-boot and Windows automatic authentication, select ADVANCED to remove the Check from Enable Automatic Login
  3. Clear Pre-boot Authentication if used independently or with SSO by selecting ADVANCED > BIOS passwords tab

For Admin and System passwords: If CHANGE is displayed, change the password to be a null (blank) value so that the Admin and System password status is displayed as Set.

For Admin or System password: If Set is displayed no Pre-boot is established.

Once the Admin Password and System Password buttons display SET, the Pre-boot has been disabled.

  1. Uninstall DCP Security Manager.
  • Navigate to:
    Vista and Windows 7: Start > Control Panel >Programs and Features
    Windows XP: Start > Control Panel > Add/Remove Programs
  • Select and uninstall Dell ControlPoint Security Manager
  • Select and uninstall Dell ControlPoint Security Manager Device Driver Pack
  • Reboot the machine
  1. Perform the Windows 7 Upgrade.
  2. Install DCP Security Manager.
  3. Restore Document Manager, PIM and TPM DATA
    • Restore your TPM Keys
    1. Open Embassy Security Center: Start > All Programs > Dell Control Point > EMBASSY Security Center
    2. Select Archive and Restore.
    3. When prompted, select the location where your keys are stored and click OK.
       
    • Restore Vault Data
    1. Using the Document Manager Vault Interface; open the Vault to restore to or navigate to the desired Vault in Windows Explorer.
    2. Select Archive > Restore to New Vault or Restore to Current Vault , whichever is your preference, from the menu. You can also Right-click on the Vault and select 'Vault Restore from the context menu.
    3. Select the Vault archive to be restored.
    4. Enter the name of the new Vault and its location, and then select OK.
    5. Enter the archive password. Restore your Vault Data
    6. Repeat for all vaults.

     

    NOTE: Document Manager will restore the Vault data and the TPM keys, the password for the new Vault will be the same password as the Vault that was the source of the archive file.

    • Restore PIM Data
    1. Launch PIM: Start > All Programs > Security by Wave Systems > Private Information Manager
    2. At the First Time Setup Wizard for restoring from backup, select yes and follow the prompts.
    3. Provide the backup password to complete the restore.

     

    NOTE: The Restore operation will overwrite any previously existing data in Private Information Manager with the data from the backup file.

     

    If the information provided above did not resolve your issue or you have any additional questions, please complete our Support Request Form